Https://urop.gatech.edu/sites/default/files/webform/thesis_approval_form_upload/_sid_/is-air-france-good-at-refunds%20%282%29.pdf https://urop.gatech.edu/sites/default/files/webform/thesis_approval_form_upload/_sid_/is-air-france-good-at-refunds%20%282%29.pdf